Last Updated: Oct 2026
Thank you for choosing SIMISKY GROCERY & MORE. We want you to be completely satisfied
with our services. This Refund Policy explains when and how you can request a refund
for purchases made through the SIMISKY GROCERY & MORE app or website. By making a purchase, you agree
to this Refund Policy.
1. Overview
All purchases made on SIMISKY GROCERY & MORE (including orders and in-app payments) are
subject to the terms outlined below. Refunds are provided at the sole discretion of
SIMISKY GROCERY & MORE and in accordance with applicable laws and the policies of the payment
platform used (Google Play Store or direct gateway).
2. Refund Eligibility
Eligible for Refund
- Request made within 7 days of the original purchase.
- Damaged, expired, or incorrect grocery items delivered.
- Technical issues that prevented order delivery, and our support team could not resolve them.
- Duplicate or accidental charges (verified by our billing team).
- Service not delivered as described.
Not Eligible for Refund
- Requests made after 7 days from the purchase date.
- Perishable goods reported after prolonged delays.
- Change of mind after successful consumption or use.
- Violation of our Terms & Conditions leading to account suspension.
- Purchases made through third-party platforms with their own refund rules.
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@simisky.shop with the subject "Refund Request".
- Include your registered mobile number / email, order ID, and reason for refund.
- Attach photos (if applicable) showing the damaged or incorrect item.
- Our team will review your request and respond within 10:00 AM - 07-00PM hours.
4. Refund Processing Time
Once your refund is approved, the amount will be credited back to your original payment
method. Processing times may vary depending on your payment provider:
- Credit/Debit Card: 5-7 business days
- UPI / Net Banking: 5-7 business days
- Google Play Store: As per Google refund policies (usually 5-7 business days)
- SIMISKY GROCERY & MORE Wallet / Instant UPI: Within 24 hours
5. Order Cancellations
- You can cancel your order before the partner store starts packing or dispatching.
- Instant refunds are credited back to your original payment method.
- Once dispatched with a delivery rider, orders cannot be cancelled mid-transit.
6. Google Play Store Purchases
If you made an in-app purchase through the Google Play Store, refunds are handled
by Google as per their respective policies. Please contact Google Play support directly:
7. Exceptions
SIMISKY GROCERY & MORE reserves the right to refuse a refund in cases of suspected fraud, abuse of the
refund policy, or repeated refund requests from the same user. All decisions made by
SIMISKY GROCERY & MORE regarding refunds are final.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this
page with a revised "Last Updated" date. Continued use of SIMISKY GROCERY & MORE after changes
constitutes your acceptance of the updated policy.
If you have any questions or concerns about our Refund Policy, please contact us:
- Email: support@simisky.shop
- Phone: +91-91961-74501
- Address: Saddar Pur, Ambedkar Nagar - Uttar Pradesh
Refund requests are processed in good faith. Please contact us before initiating a dispute with your payment provider.